SUMMARY:

Responsible for implementing and ensuring all environmental service operations on assigned shift are in accordance with the Company’s Policies and Procedures and high standard levels.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Interacts effectively with the public and Team Members. Perform excellent customer service at all time.
  • Ensures all Company Policies and Procedures are adhered to in the Housekeeping department on assigned shift.
  • Ensures that all cleaning materials, chemicals, and equipment are used in accordance with manufacturer’s instructions.
  • Maintains strict adherence that all OSHA Safety rules and regulations are followed.
  • Responsible for the supervision and coordination of EVS staff activities throughout the Casino ensuring approved standards of cleanliness are displayed.
  • Make recommendations and suggestions to hire, promote, evaluate, reward, discipline and discharge of all housekeeping Team Members. Assists in the selecting, training, scheduling and evaluating of staff.
  • Responsible for advising management of repairs and replacements necessary in assigned areas and is accountable for cleanliness and overall condition of the public areas, restrooms and offices.
  • Interacts with customers and other casino departments in a professional and courteous manner.
  • Ushers as needed by management for events.
  • Any reasonable request made by management.
  • Performs other related duties as may be required.
  • Maintaining a consistent and regular attendance record.

SUPERVISORY RESPONSIBILITIES:

Directly supervises all Lead EVS Attendants and EVS Attendants.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and
directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE:

High School diploma or GED required. Must have worked in environmental services or related field with a minimum of three years experience as a supervisor or lead. Bi-lingual Spanish preferred.

SPECIAL QUALIFICATIONS:

Strong organizational and interpersonal skills required.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure and technical manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or Team Members of organization.

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as probability and statistical inference.

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY:

Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The Team Member frequently is required to stand; walk, climb or balance; and stoop, kneel, crouch, or crawl.

The Team Member must regularly lift and/or move up to 100 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member regularly works near moving mechanical parts and is regularly exposed to risk of electrical shock and radiation. The Team Member occasionally works in high, precarious places and in outside weather conditions and is occasionally exposed to extreme heat.

The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. When on the casino floor, the Team Member will be exposed to a smoke-filled environment.