SUMMARY:

Responsible for providing the Customers with a delightful dining experience from the initial reception until the final good-bye in accordance with the Company’s high standards of Customer Service.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Interacts effectively with the public and Team Members. Perform excellent customer service at all time.
  • Responsible for initial cordial reception to the Customers upon arrival and the prompt courteous escort to a dining table.
  • Responsible for answering telephones and making reservations, if required.
  • Verifies reservations, if required, before seating Customers.
  • Advises Customers of waiting time and recommend beverage outlets to Customers.
  • Responsible for seating Customers according to established rotation procedures, distribute menus and explain the food items.
  • Maintains compliance with all regulations of health and sanitation standards as well as all applicable federal, state, local laws/ordinances; to include maintaining applicable food safety certification.
  • Responsible for receiving payment from food and beverage Customers in a prompt and courteous manner.
  • Responsible for adhering to established cash control policies and procedures of the Company.
  • Answers any Customer questions and directs concerns to appropriate management.
  • Handles any Customer complaints and resolves them quickly and courteously.
  • Assists in maintaining standards of health, safety, and sanitation.
  • Participates as a team member with Food Servers, Bus Persons, Cooks, Supervisors and any pertinent company Employees in producing a smoothly and efficiently run operation that meets the highest standards of Customer Services.

Host/Hostess

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  • Assists as a Cashier in Retail Outlets if needed.
  • Responsible for maintaining a consistent and regular attendance record.
  • Any reasonable request made by management.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High School Diploma or GED required. Previous Food Server experience preferred.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos. Good verbal communication skills are required.

MATHEMATICAL SKILLS:

Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.

The Employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate to loud. When on the casino floor, the Team Member will be exposed to a smoke-filled environment.