SUMMARY:

This internship is designed for Tribal Team Members interested in furthering their careers by gaining practical experience in Housekeeping, specifically in the position of Floor/Section Supervisor.

The Intern will have the opportunity to gain at least 1000 hours (6 months) and up to 2000 hours (1 year) of on-the-job training, education, and experience necessary to understand and perform the duties of the position by successfully completing all tasks and assignments listed in the Intern Work Plan Outline. Additionally, Interns will participate in in-house training opportunities to gain leadership skills and may attend off-site trainings, in order to enhance their skills and broaden their service knowledge.

The Floor/Section Supervisor Intern will acquire the skills necessary to be responsible for assisting the Assistant Executive Housekeeper and Executive Housekeeper with the successful overall coordination and direction of all activities of the Room Attendants, ensuring an exceptional standard of cleanliness is achieved and maintained in all guest rooms.

Upon successful conclusion of the internship program, interns will received a certificate of completion.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

During the course of the Floor/Section Supervisor Internship, and under supervision, the Team Member will learn to:

• Interact effectively with the public and team members, and perform excellent customer service at all times.

• Inspect each assigned guest room prior to occupancy to ensure cleanliness and appearance, maintain records of rooms which received cleaning approval as well as rooms which required further cleaning and maintenance.

• Guide, support and supervise Room Attendants and Housepersons in the proper execution of their daily responsibilities.

• Monitor computer system in order to track room vacancies for cleaning and maintenance purposes.

• Take responsibility for the security of a “Pass Key” during assigned shift, turning it in at the end of the shift to the Housekeeping Manager.

• Maintain an adequate supply of linens, cleaning chemicals and amenity inventories, re-ordering and re-stocking when necessary.

• Tag lost and found items properly and deliver them to the Housekeeping Office for storage.

• Maintain adequate staffing levels in the Housekeeping Department by interviewing, selecting, training, scheduling, evaluating, assisting with career development, promoting and disciplining Team Members as needed.

• Open and close department as needed.

• Prepare various daily, weekly and monthly reports, offering suggestions and recommendations where appropriate to improve productivity and cost-efficiency.

• Maintain a consistent, regular attendance record.

• Perform any reasonable request made by management.

• Usher as needed by management for events.

SUPERVISORY RESPONSIBILITIES:

Under supervision, the Floor/Section Supervisor Intern will learn to directly supervise the daily activities of all Room Attendants on assigned shift, and indirectly supervise the activities of all Horseperson(s) on assigned shift.

Under supervision, the Floor/Section Supervisor Intern will learn to carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. The Team Member will observe and may participate in supervisory responsibilities which include interviewing, recommends hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE:

Possession of or willing to obtain High School Diploma or GED required. Minimum of one year of prior Housekeeping experience in a hotel environment.

SPECIAL QUALIFICATIONS:

Must be a currently enrolled PRCI Tribal Member. Must possess effective communication and organizational skills and be computer literate, or willing and able to learn applicable computer programs.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions and correspondence. Ability to write basic instructions and correspondence. Ability to effectively present information in one-on-one and small group situations. Bilingual English/Spanish helpful but not required.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

Ability to apply commonsense reasoning to a variety of situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand; walk; and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl.

The Team Member is regularly required to lift and/or move up to fifty pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job.

The Team Member is regularly exposed to risk of exposure to cleaning chemicals used in the maintenance of the property. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. When on the casino floor, the Team Member will be exposed to a smoke-filled environment.