SUMMARY:

Responsible for the safe operation and transport of customer vehicles on company property, in accordance with established policies, procedures, and controls.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Interacts effectively with the public and Team Members. Perform excellent customer service at all time.

• Assists customers promptly and courteously in Valet check-in and checkout.

• Meets established time standards for parking and retrieval of guest vehicles.

• RUNS (never walks!) for all pick-ups from the Valet lot (weather conditions permitting), in accordance with established safety guidelines.

• Parks vehicles in designated areas of the property, then accurately records the location of the vehicle onto a Valet receipt, which is attached to the appropriate keys and stored in the Valet office until the customer is ready to leave the property.

• Effectively communicates with the Lead Valet Attendant.

• Promptly clears valet drop-off area of cars to be parked.

• Presents a clean, neat and well-groomed appearance, wearing only the designated Valet uniform while on the job.

• Ensures a maximum level of customer service and satisfaction is achieved and maintained.

• Ensures accuracy and thoroughness of departmental records and reports.

• Maintains a working knowledge of company facilities, as well as special events on property, in order to advise customers and fellow Team Members of same, whenever possible.

• Drives shuttle van and shuttle with no more passengers than license allows.

• Assists if needed at Bell Desk.

• Responsible for maintaining a consistent, regular attendance record.

• Any reasonable request made by management.


PERFORMANCE REQUIREMENTS

To perform this job successfully, an individual must be able to satisfactorily:

• Perform job duties, demonstrate excellent work habits, and deliver exceptional service to internal and external guests.

• Exhibit the highest degree of professionalism, including appearance, reliability, team work, ethics, integrity, and comply with all governing and co-workers at all times.

• Employ positive and professional communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times.

• Maintain a high level of organization, including an orderly and neat work area and excellent time management skills leading to the highest levels of productivity.

• Demonstrate a desire to succeed and willingness to help others succeed.

• Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.

• Serve as contributing Team Member of CGRC enhancing operations in all business endeavors.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE:

High School diploma or GED Preferred.

SPECIAL QUALIFICATIONS:

Must possess a valid driver’s license from the State, as well as a good driving record. Must be 21 years of age. Physical endurance and stamina, as well as effective communication skills required. Must be able to drive a manual transmission vehicle.