Job Description

Responsible for providing the Customers with a delightful dining experience from the initial reception until the final good-bye in accordance with the Company’s high standards of Customer Service. Responsible for handling guest money transactions in a prompt courteous manner, in accordance with company’s high standards of guest services.

Job Responsibilities

  • Responsible for initial cordial reception to the Customers upon arrival and the prompt courteous escort to a dining table.
  • Responsible for answering telephones and making reservations, if required.
  • Verifies reservations, if required, before seating Customers.
  • Advises Customers of waiting time and recommend beverage outlets to Customers.
  • Responsible for seating Customers according to established rotation procedures, distribute menus and explain the food items.
  • Maintains compliance with all regulations of health and sanitation standards as well as all applicable federal, state, local laws/ordinances; to include maintaining applicable food safety certification.
  • Responsible for receiving payment from food and beverage customers makes changes and issues receipts in a prompt and courteous manner.
  • Responsible for adhering to established cash control policies and procedures of the Company.
  • Answers any Customer questions and directs concerns to appropriate management.
  • Handles any Customer complaints and resolves them quickly and courteously.
  • Assists in maintaining standards of health, safety, and sanitation.
  • Participates as a team member with Food Servers, Bus Persons, Cooks, Supervisors and any pertinent company Employees in producing a smoothly and efficiently run operation that meets the highest standards of Customer Services.
  • Assists as a Cashier in Retail Outlets if needed.

Job Requirements

  • High School Diploma or GED required.
  • Previous Food Server experience preferred.