SUMMARY:
Responsible for performing basic clean-up and guest service in the spa, pool, salon and fitness center. Also responsible for assisting guests as needed, including delivering amenities and various refreshments.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Interacts effectively with the public and Team Members. Performs excellent guest service at all times.
- Adds to the guest experience by hosting and fostering an atmosphere of calm and relaxation.
- Picks up and carries out dirty linens as well as stocks clean linen in proper locations.
- Distributes linens and maintains toiletries in the locker rooms
- Restocks and maintains the water, tea, and beverage area and other spa supplies for guests in the spa, pool and fitness areas.
- Ensures the maintenance of an adequate inventory of supplies necessary to effectively perform job responsibilities and informs supervisors when supplies are low.
- Monitors, controls and reports all inappropriate actions and behaviors of guests in the spa area.
- Cleans massage and treatment room if needed.
- Communicates with guests in a professional and friendly manner.
- Cleans public areas and maintains the entrance to the spa, including restrooms, locker rooms and both lounge areas.
- Routinely inspects work areas, identifying cleaning needs, potential safety hazards, problems and maintenance or repair needs and notifies the appropriate individuals for proper resolution.
- Relieves Arcade Attendant for breaks as needed.
- Maintains a consistent, regular attendance record.
- Performs any reasonable request made by management.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High school diploma or GED preferred.
SPECIAL QUALIFICATIONS:
Must have good communication and interpersonal skills and the ability to work well with the public.
LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to guests and other team members.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is also regularly required to stand; walk; and use hands to finger, handle, or feel objects, tools or controls. The Team Member is frequently required to reach with hands and arms; balance, stoop, crouch, or kneel. The Team Member is occasionally required to sit or climb.
The Team Member is regularly required to lift and/or move up to forty pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet to moderate. When on the casino floor, the Team Member will be exposed to a smoke-filled environment.