Responsible for performing dual responsibilities of a Front Desk Representative and Night Auditor. Assists front desk as needed and covers graveyard shift in the absence of the Night Auditor. Also responsible for providing consistent, courteous service to all hotel guests, ensuring an optimal level of guest service and satisfaction is achieved and maintained.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High School diploma or GED required. Some college courses in Hotel Management preferred.
Must possess effective communication and organizational skills. Minimum of one-year accounting or audit experience preferred. Must be computer-literate. Previous Hotel/Motel experience preferred. Must be able to maintain a professional, positive demeanor in stressful situations, remaining polite to the guests at all times.
Ability to read, analyze, and interpret a variety of instructions furnished in written, oral or diagram form. Ability to respond to common inquiries or complaints.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply commonsense reasoning to a variety of situations.