Job Description

The Player Development Coordinator will execute the following tactics around the key position strategies of Administration, Sales Management, and Retention.

Job Responsibilities

  • Acts as a resource for customers, management and employees to ensure a maximum level of satisfaction and service throughout the department and the Company.
  • Represents the Company in its public relations and marketing efforts, generating new and repeat business and helping to reaffirm the goals and objectives of the Company.
  • Coordinate with additional Player Development personnel to properly fulfill all players’ requests across all segments.
  • Resolve customer’s complaints and/or conflicts, in a fair, equitable manner.
  • Produce developed reports on Sales Leads, Reactivation Candidates, and Qualifying Coded Players.
  • Assist Player Development staff in all retention duties as appropriate to include:
  • Hosting VIP Events and Parties.
  • Performing concierge services for players including but not limited to booking rooms, restaurant reservations, show reservations, etc.
  • Assist with all Gift Giving programs and Player Awards programs.
  • Handle player correspondence as appropriate.
  • Coordinate Premium Player Conflict and Customer Recovery Efforts and programs.

Job Requirements

  • AA/AS Degree
  • A minimum of one year of casino experience/training and/or an equivalent combination of hospitality, sales, and/or marketing training.