Job Description

Responsible for ensuring maximum customer service and satisfaction by orchestrating through the Team Members the production of quality food and high standards of service.

Job Responsibilities

  • Enforces performance standards and all Company Policy and Procedures in the venue in accordance with the Company’s expectations.
  • Complies with all food and beverage health, liquor and safety regulations as well as all federal, state and local applicable laws.
  • Maintains compliance with all regulations of health and sanitation standards as well as all applicable federal, state, local laws/ordinances; to include maintaining applicable food safety certification.
  • Schedules, evaluates and trains Team Members, ensuring staff’s compliance with all customer service standards.
  • Ensures venue floor operations are run in a smooth, efficient manner to ensure customers satisfaction.
  • Reviews and approves all recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline Team Members in a fair and equitable manner.
  • Maximizes cost effectiveness within the venue by ensuring compliance with established budget, labor and revenue benchmarks.
  • Listens to, evaluates, and assures control of customer grievances.
  • Monitors job performances of Team Members and provides feedback on same to aid the Team Members in developing and enhancing skills.
  • Confers with Director of Food & Beverage concerning operational deficiencies and areas in need of attention.
  • Receives payment from food and beverage customers in a prompt and courteous manner.
  • Adheres to established cash control policies and procedures of the Company.
  • Adheres to all cashiering responsibilities.

Job Requirements

  • Minimum of five years experience working at management level in high volume/fast paced restaurant.
  • Experienced at corporate training for food and beverage service.