SUMMARY:

Responsible for providing management of the casino floor for all Table Games, Bingo, Poker and Slot Operations/Technical in compliance with the Company’s policy and procedure, objectives, goals and Gaming regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Interacts effectively with the public and Team Members. Performs excellent guest service at all time.
  • Implements and ensures compliance with approved policies, procedures, regulations and direct personnel in accordance with department objectives.
  • Assists with the analysis of Table Games and Slots to endure maximum profitability and efficiency.
  • Ensures the efficient operation of all table games and slot operations on an assigned shift.
  • Reviews and evaluates on a regular basis table games and slots guest service departmental performance, working with the Directors and Managers in taking appropriate steps in resolving unsatisfactory results or conditions.
  • · Oversees departmental operations on assigned shift in the absence of the Casino Operations Manager.
  • Delegates the authority of all monetary transactions and makes decisions on such matters as short pays/no pays and guest short-change.
  • · Maintains awareness of current promotional programs and new gaming devices while overseeing player development within Table Games and Slots.
  • Promotes positive guest relations and resolves and/or investigates guest problems or disputes. Reviews disciplinary actions initiated by staff.
  • Maintains visibility to all internal and external guests while on duty. Recognizes and interacts with guests and casino staff.
  • Verifies and ensures payouts of large jackpots and ensures fills/credits are properly executed.
  • Coordinates investigations into the resolution of variances to ensure compliance with company policies and employee integrity levels.
  • Ensures the accuracy of all time, attendance and variance records.
  • Maintains appropriate staffing levels and equitable scheduling for assigned shift.
  • Initiates and maintains communication with subordinates, team members, management and other departments.
  • Adheres to regulatory, departmental and company policies in an ethical manner.
  • Works any casino position on an emergency basis.
  • Maintains a consistent, regular attendance record.
  • Ushers for events as needed by management.
  • Performs any reasonable request made by management.

SUPERVISORY RESPONSIBILITIES:

Directly supervises pit managers and slot floor supervisors and indirectly supervises all Table Games, and Slot Floor employees on a given shift.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE:

High School Diploma or GED preferred. That enables performance in all aspects of the position required. Three years of experience in a casino operations management capacity required. Previous experience in casino operations required.

SPECIAL QUALIFICATIONS:

Must be able to maintain a gaming license. Strong organizational and communication skills, both verbal and written required. Sound understanding of specific computer functions, including developing spreadsheets. Knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as the Company’s internal controls, policies and procedures.

LANGUAGE SKILLS:

Ability to read and interpret financial data and documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports (financial) and correspondence. Ability to speak effectively and respond to questions from guests or the general public, employees, and managers.

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY:

Ability to define problems, collect data including financial, establish facts, draw valid conclusions, and make the appropriate recommendation to management. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is regularly required to use hands to handle, feel objects and reach with hands and arms. The Team Member is frequently required to stand and walk. The Team Member is occasionally required to sit; stoop, kneel, or crouch. The Team Member must regularly lift and/or move up to 40 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job

The noise level in the work environment is usually loud. When on the casino floor, the Team Member will be exposed to a smoke-filled environment.