SUMMARY:

Responsible for welcoming Spa guests, maintaining the front desk, making spa reservations, checking in spa guests who have appointments while assuring a high-level of guest satisfaction and professionalism.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Interacts effectively with the public and Team Members. Performs excellent guest service at all times.
  • Greets and services Spa guests in a friendly and professional manner.
  • Schedules Spa appointments and makes reservations for members and guests.
  • Maintains the appointment calendar and confirms all Spa appointments.
  • Assists walk-in guests who do not have appointments and books them as soon as possible.
  • Ensures timely services to all guests, keeping with a scheduled time line to provide an optimal number of guests accommodated.
  • Maintains a working knowledge of all services and products offered at the Spa.
  • Explains Spa products, services, and treatments to guests and assist them with determining their individual needs.
  • Promotes the sales of additional Spa services and specials being offered in a positive and motivating way.
  • Receives payments from guests for services and products.
  • Ensures appropriate stock of supplies necessary to effectively perform job responsibilities.
  • Maintains a neat and orderly work area and assists in the appearance and cleanliness of the Spa.
  • Maintains a consistent, regular attendance record.
  • Performs any reasonable request made by management.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or GED required. At least one (1) year receptionist experience in a spa or salon.

SPECIAL QUALICATIONS:

Must be computer-literate and be able to multi-task.. Must be enthusiastic, energetic, personable, and friendly, as well as passionate, intelligent, and knowledgeable regarding the spa industry. Must have effective communication skills and the ability to work in a fast paced environment. Must have superior guest service skills and the ability to maintain confidential information due to the close contact with guests.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write basic instructions and correspondence. Ability to effectively present information in one-on-one situations to guests, small group situations and other team members.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to sit; stand; walk; and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms; to climb or balance, stoop, kneel, crouch or crawl.

The Team Member is regularly required to lift and/or move up to twenty-five pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Team Member is regularly exposed to various products used in the spa industry.

The noise level in the work environment is usually quiet to moderate. When on the casino floor, the Team Member will be exposed to a smoke-filled environment.