Job Description

Responsible for promoting the success of the Rewards Club by assisting guests through the membership process and explaining the benefits of membership. Provide excellent customer service with knowledge of promotions, events, hotel, and the property.

Job Responsibilities

  • Promotes the Rewards Club by assisting guests through the membership process.
    • Maintains a working knowledge of guest services in order to provide smooth, courteous and efficient service to guests.
    • Maintains a working knowledge of the property as well as current and upcoming events in order to advise guests and fellow Team Members whenever possible.
    • Assists Shift Managers and Casino Hosts and other Marketing personnel as needed with Rewards Club related matters.
    • Facilitates the flow of information by attending regularly scheduled departmental meetings.
    • Resolves minor guest’s conflicts which are related to guest services.
    • Routinely inspects stock of Rewards Club printed material and restocks as needed.
    • Greets busses/groups/conventions.
    • Distributes entry forms, redeems voucher/coupons, an issues earned rewards.
    • Assist at concerts, special events, promotions and off property events as needed.

    Job Requirements

    • High School diploma or General Education Degree (GED) preferred; one year related experience or training; or equivalent combination of education and experience.
    • Multi-lingual in Asian and/or Spanish languages required.