Job Description

Responsible for the successful overall coordination and direction of all activities related to the Front Desk of the Hotel, ensuring smooth and efficient operations and in accordance with the Company’s policies.

Job Responsibilities

  • Assists the Front Office Manager in creating, developing and implementing an effective strategy of organization for the Front Desk of the Hotel, ensuring maximum guest service and satisfaction.
  • Assists with achieving budgeted revenues and expenses and maximizes profitability related to guest service.
  • Implements financial and operation plans that correspond to the overall objectives of the Hotel.
  • Participates in the preparation of the annual hotel budget.
  • Assists in the management of the room inventory function to maintain highest possible room occupancy and average daily rate.
  • Maintains procedures for credit control, handling of financial transactions, security of monies, guest security and emergency procedures.
  • Guides and supports Front Desk Team Members in daily responsibilities.
  • Reviews departmental guest complaints, ensuring corrective action is taken.
  • Controls the suite book to ensure suites and special room blocks are handled correctly. Communicates with other departments to ensure proper handling of guests and groups.
  • Maintains adequate staffing levels in the Front Desk area by interviewing, selecting, training, scheduling, evaluating, assisting with career development, promoting, disciplining and terminating employees as needed.
  • Assists if needed with Central Reservations.

Job Requirements

High School diploma or GED required.

Minimum of one year prior hotel experience, preferably in front desk operations with progressive supervisory experience required.

Must possess effective communication and organization skills.