Job Description

Responsible for conducting & implementing events and providing an exceptional experience for our guests. Responsible for communicating event information to Team Members and guests.

Job Responsibilities

• Interacts effectively with the public and Team Members. Performs excellent customer service at all items.

• Implements all promotions and events as assigned.

• Works within a team to ensure that all items needed to carry out promotions and events are in the appropriate place and in a timely manner, including necessary supplies and decorations.

• Implements set-up and breakdown of promotional or event setting.

• Interacts with guests, establishes rapport and answers general questions during the promotion and events.

• Issue and redeem prizes through the player tracking system or other approved marketing methods.

• Maintains a working knowledge of all promotions and events in order to effectively explain to guests.

• May make announcements pertaining to promotions and events using a microphone.

• Creates an atmosphere of excitement for all casino guests.

• Acts in a courteous and professional manner and exhibits a positive, outgoing personality.

• Ensures to a high degree the accuracy and thoroughness of departmental records and reports, and for maintaining an exceptional level of customer service and satisfaction.

• Maintains a consistent, regular attendance record.

• Ushers as needed by management for events.

• Performs any reasonable request made by management.

Job Requirements

  • High School diploma or GED Required.
  • Three to six years of related guest service experience required.
  • Experience working with the public required.
  • Must be able to work a flexible schedule including days, nights, weekends, and holidays.
  • Bilingual Spanish preferred.