Job Description
Responsible for conducting & implementing events and providing an exceptional experience for our guests. Responsible for communicating event information to Team Members and guests.
Job Responsibilities
• Interacts effectively with the public and Team Members. Performs excellent customer service at all items.
• Implements all promotions and events as assigned.
• Works within a team to ensure that all items needed to carry out promotions and events are in the appropriate place and in a timely manner, including necessary supplies and decorations.
• Implements set-up and breakdown of promotional or event setting.
• Interacts with guests, establishes rapport and answers general questions during the promotion and events.
• Issue and redeem prizes through the player tracking system or other approved marketing methods.
• Maintains a working knowledge of all promotions and events in order to effectively explain to guests.
• May make announcements pertaining to promotions and events using a microphone.
• Creates an atmosphere of excitement for all casino guests.
• Acts in a courteous and professional manner and exhibits a positive, outgoing personality.
• Ensures to a high degree the accuracy and thoroughness of departmental records and reports, and for maintaining an exceptional level of customer service and satisfaction.
• Maintains a consistent, regular attendance record.
• Ushers as needed by management for events.
• Performs any reasonable request made by management.
Job Requirements
- High School diploma or GED Required.
- Three to six years of related guest service experience required.
- Experience working with the public required.
- Must be able to work a flexible schedule including days, nights, weekends, and holidays.
- Bilingual Spanish preferred.