Job Description

Responsible for providing consistent, courteous service to all Hotel guests, ensuring an optimal level of guest service and satisfaction is achieved and maintained.

Job Responsibilities

  • Responds to guest requests, complaints or inquiries courteously and promptly.
  • Prepares and distributes management reports to Hotel Administration and the Finance Department.
  • Audits all guest records; verifies credit card approval.
  • Posts room and tax charges to guest accounts.
  • Distributes membership forms for rewards club cards.
  • Creates new rewards club accounts for guests.
  • Prints rewards club cards for guests with existing accounts.
  • Issues rewards for guests when appropriate level of play has been established.
  • Assists if needed with Central Reservations and Hotel Housekeeping

Job Requirements

High School diploma or GED required. Some college courses in Hotel Management preferred. Must possess effective communication and organizational skills.

Minimum of one-year accounting or audit experience preferred. Must be computer-literate. Previous Hotel/Motel experience preferred. Must be able to maintain a professional, positive demeanor in stressful situations, remaining polite to the guests at all times.